South Africa Telco

After an exhaustive RFP process, ADEPT Decisions was chosen as the replacement decisioning environment for all consumer cellular telephone contract applications for a leading South African cellular operator, replacing legacy systems that had been deemed inflexible and no longer fit for purpose.

As part of the integration project, ADEPT Decisions migrated 20 years of accumulated decisioning from the old code-based system into our configurable environment, adding flexibility and A/B Testing capabilities to each component.

ADEPT Decisions is now governing all decisioning for new customers as well as for upgrades and contract additions for existing customers. Since going live, the client’s credit risk team has been able to implement new scorecards, launch new products, and test and configure new and more profitable strategies within shortened timeframes and with no intervention required from the internal IT team.